HiPUP will accept your return if your product was purchased through this website. To be eligible for a return, it must be within 30 days of delivery. Your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Gift cards are not eligible for returns.
To start a return please email us at email@example.com and add your order number in the subject field.
All returns should be mailed to:
HiPUP, PO Box 25845, Honolulu HI 96825, United States
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged due to shipping. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: HiPUP, PO Box 25845, Honolulu HI 96825, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: HiPUP, PO Box 25845, Honolulu HI 96825, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.